Welcome to Café Umoja’s website and online shop. These terms and conditions govern your use of our website and your purchases from our online shop. By accessing or using our website, and by making purchases from our online shop, you agree to be bound by these terms and conditions. If you disagree with any part of these terms and conditions, please do not use our website or make purchases from our online shop.
- Use of Website
1.1. You must be at least 18 years old to use our website and make purchases from our online shop. By using our website and making purchases from our online shop, you represent and warrant that you are at least 18 years of age.
1.2. You may use our website for your own personal and non-commercial purposes only. You may not use our website for any other purpose without our prior written consent.
- Online Shop
2.1. Our online shop allows you to purchase Café Umoja products directly from us. By making a purchase from our online shop, you agree to pay the specified price for the product, including any applicable taxes and shipping fees.
2.2. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspected fraud or unauthorized activity.
- Payment
3.1. Payment for purchases from our online shop must be made at the time of purchase using one of the payment methods accepted on our website.
- Shipping
4.1. We will ship your order to the address provided at the time of purchase. We are not responsible for any delays or failures in delivery caused by events beyond our control, including but not limited to acts of God, natural disasters, or transportation strikes.
- Returns and Refunds
5.1. Our refund and returns policy last 15 days. If 15 days have passed since your purchase, we cannot offer you a full refund or exchange. Items must be unused and in the original packaging to be eligible for a return. Perishable goods are non-returnable. For returns, we require a receipt or proof of purchase.
5.2. Upon receipt and inspection of your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied.
5.3. We replace items only if they are defective or damaged. For exchanges, contact us and send the item to the address provided.
- Intellectual Property
6.1. Unless otherwise stated, we own the intellectual property rights in the website, online shop, and material on the website and online shop. All these intellectual property rights are reserved.
- Limitations of Liability
7.1. We strive to provide accurate and up-to-date information on our website and online shop, but we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website, online shop, or the information, products, services, or related graphics contained on the website or online shop for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
7.2. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of our website, online shop, or the products purchased from our online shop.
- Privacy Policy
8.1. Your privacy is important to us. Please review our Privacy Policy, which governs the manner in which we collect, use, maintain, and disclose information collected from users of our website and online shop.
- Changes to Terms
9.1. We may revise these terms and conditions from time to time. Revised terms and conditions will apply to the use of our website and online shop from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.
- Governing Law
10.1. These terms and conditions shall be governed by and construed in accordance with the laws of Costa Rica, and any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the governing country.
Questions about the Terms and Conditions should be sent to us at [email protected].
